TRAINING
& Development
We offer a variety of bespoke training courses and development programmes designed specifically to meet the needs of our diverse client base.
TRAINING PORTFOLIO
Introduction to Management
Leadership Success Programme
Building Personal Effectiveness
HR for Non-HR Managers
Making Impactful Presentations
Criteria-Based Interviewing
Managing for Improved Performance
Strengths Profiling System
Managing Projects
Negotiation Skills
Finance for Non-Finance Managers
TRAINING SUMMARIES
"It always seems impossible until it is done."
- Nelson Mandela
Introduction to Management - 2 days
Designed for individuals new to the manager role this course will provide an opportunity to develop some tools and techniques and for participants to consider how they approach managing people within their function. Key areas covered include, agreeing boundaries and expectations, recognising the key responsibilities of the line-manager role, understanding approaches to working with others and how this affects outcomes, identifying individual management style, its natural strengths and areas needing development, maximising performance through use of effective feedback and delegation, developing and working with teams to best effect.
Leadership Success Programme - 2 days
This programme is designed for more senior managers to support participants in recognising how to be most effective in their leadership roles within the contemporary work environment . Topics covered include the importance of vision and values considering how behaviours shape culture, an exploration of what leadership is and why it is so vital to business success. Empowerment and how to encourage greater innovation and creativity together with driving sustainable business performance. This programme will use a personal profiling tool to help participants explore their personal preferences and to facilitate understanding when driving corporate strategy and leading teams both domestically and globally. There will be an additional focus on the changing world of work, expectations of millennials as they enter the workforce and a consideration of the key ingredients of employee engagement.
HR for non-HR Managers - 2 days
This course provides an overview of how the law impacts the role of the manager across the employee lifecycle from pre-recruitment to post termination. It is designed to help participants develop a practical understanding of the importance of policy/procedure and consistency of application. Key focus on areas such as discrimination, data protection, flexible working, discipline and grievance issues.
Building Personal Effectiveness - 2 days
To recognise the importance of understanding personal productivity and using tools and techniques to drive more effective working practices. This course covers effective time management, continuous professional development, understanding the concept of the thinking performer and working collaboratively with others.
Making Impactful Presentations - 2 days
Supporting participants to present well with their own natural style. Being individual and retaining one's own personality is the key to success in being an effective presenter. These two days will provide best practice techniques to help participants come across confidently and fluently whilst also, ultimately, achieving the objectives of the presentation. There will be an opportunity on the course for participants to make at least two presentations in a safe environment and to receive constructive feedback from colleagues and tutors.
Criteria Based Interviewing - 2 days
Focusing on the importance of developing positive recruitment and selection practices. During the two days we will cover the predictive nature of recruitment, defeating unconscious bias, the importance of criteria, competencies and quantification, developing good interview questions and understanding the importance of probing to surface objective evidence. Participants will learn how to structure an interview, with a practical skills assessment via an opportunity to take part in a panel interview. Finally we will consider best practice for onboaring new joiners.
Managing for Improved Performance - 2 days
Day 1 would focus on how to manage underperformance including conducting an underperformance discussion, the consequences of not dealing with issues, strategies for dealing with challenging scenarios and managing conflict and difficult behaviour.
Day 2 would focus on the importance of coaching in the workplace, how to be an effective coach, consideration of the GROW model and on the spot coaching models together with the opportunity to work in pairs to coach each other around any challenges they are facing.
Strengths Profiling System
Caroline Sullivan runs a variety of interventions working specifically with the Strengths Profiling System.
For the purposes of this work, strengths are defined as:
‘Underlying qualities that energize us, and we are great at (or have potential to become great at).’
This is a balanced approach which has been carefully designed and researched to enable individuals and teams to identify and address key performance risks as well as strengths. The focus is on releasing ‘extra horse power’ within the team through increasing awareness of the strengths they have to collectively draw on. Deepening knowledge and understanding of their strengths increases a team’s resilience enhances it’s capacity to ‘dare greatly’ which is much needed in any creative and innovative endeavour.
Managing Projects
Project management tools and techniques play a decisive part in the successful development of new products and services and in managing change in general. Not aligned to any specific proprietary project management theory, this 2-day course places equal importance on the "people" as well as the "process" and provides individuals with an opportunity to understand or refresh principles relevant to running projects. Key topics covered will include: Project Initiation, Planning, Execution, Monitoring and Evaluation, Project Scoping, Risk Management, Resource Allocation, Stakeholder Management, Decision Making, Communication (to a variety of audiences), Managing Monitoring and Supporting teams.
Negotiation Skills
This programme will help participants to develop and practice their skills and behaviours as negotiators. Delegates will look at how to prepare negotiation strategies and recognise the phases involved in all negotiations. Key interpersonal and communication skills required will be practiced and delegates will identify their default negotiating style along with its associated strengths and weaknesses.
The importance of planning and how to approach complex and team negotiations will be explored whilst also looking at options when dealing with difficult situations and interpersonal conflict.
The programme will examine how blockages and deadlocks happen and what we can do to try to remove them. Throughout, the importance of influencing and persuasion skills and how they contribute to a productive negotiation will be highlighted.
Delegates will have opportunities to discuss their current negotiation challenges and successes and to put together action plans for approaching these situations on their return to the workplace.
Finance for Non-Finance Managers
This programme covers the basics of finance and fundamentals of accounting. By understanding what the finance team is responsible for and why they ask for certain pieces of information, delegates will benefit back in the workplace from knowing what questions to ask and by generally improving the communication with the finance team. Increased knowledge and understanding of accounting concepts and terms will enable delegates to contribute to and understand financial discussions and meetings.
As we move through the programme delegates will further develop their understanding of the main financial statements and apply their knowledge and skills to recognise practices in their own workplace. The budgeting process will be explained and delegates will be asked to share their experiences of their roles in the budgeting cycle. Delegates will also look at the importance of cash and what they can do to improve their business’ cash position. Within this context, the importance of financial controls will also be explained.
The latter stages of the programme will focus on measuring and interpreting business performance and making the best decisions based on the information available. This section is highly interactive and involves a series of exercises including the review and interpretation of 'real' company accounts. Building on their core financial ability, delegates will be able to understand how these skills can be used in a proactive way to inform, enhance and underpin financial decisions made in the workplace.
Additional Programmes
We offer additional programmes covering topic areas such as - Assertive Communication, NLP for confidence and team performance, Away day facilitation, , Coaching Skills, Impact and Influence, Team Development Days, Effective Appraisals, Inter-personal communication Skills, Strategic Thinking, Finance for non Finance Managers, and Managing Change.
“P&O Nedlloyd have benefited immensely from their expertise, professionalism and enthusiasm.”
-Mark Penny, European Training Manager, P&O Nedlloyd
BESPOKE TRAINING COURSES & DEVELOPMENT PROGRAMMES
We offer a variety of tailor made interventions designed around our clients and their business needs. The detailed content and length of any programme will be discussed, reviewed and agreed with our clients before any work is undertaken. Examples of topic areas we have covered for past clients include, but are not limited to:
Management and Leadership Development
First Line Supervisory Programme, Motivational Management, The Leadership Success Programme, Leading Change, Building Effective Teams, The Art of Successful Recruitment, Positive Performance Management
Personal Development
Delivering Impactful Presentations, Assertive Communication, Prioritisation and Time Management, Interpersonal Communication Skills, Project Management, Impact and Influence, Successful Relationship Management
We continually develop our programmes to reflect new ideas and approaches around leadership and management development thinking.