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Creative Concepts Training Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.


Please read this Privacy Policy carefully and ensure that you understand it..


  1. Information About Us

       Our Site is owned and operated by Creative Concepts Training Ltd, a limited company, registered in England under 

       company number 6385881.

       Registered address: 12 Hallmark Trading Estate, Fourth Way, Wembley, Middlesex, HA9 0LB

       VAT number: 801829931

       Data Protection Officer: Lynne-Marie Kelly

       Email address:

       Telephone number: +44(0)208 783 1924

       Postal address: 12 Hallmark Trading Estate, Fourth Way, Wembley, Middlesex, HA9 0LB


  2. What Does This Policy Cover?

       This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note   

       that we have no control over how your data is collected, stored, or used by other websites and we  advise you to

      check the privacy policies of any such websites before providing any data to them.


  3.  What Is Personal Data?

        Personal data is defined by the General Data Protection Regulations (EU Regulation 2016/679) (the “GDPR”) and the          Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an     

        identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

        Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data     

        covers obvious information such as your name and contact details, but it also covers less obvious information such

        as identification numbers, electronic location data, and other online identifiers.


  4.  What Are My Rights?

       Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

       a)      The right to be informed about our collection and use of your personal data. This Privacy Policy should tell                         you everything you need to know, but you can always contact us to find out more or to ask any questions                           using the details in Part 12.

      b)      The right to access the personal data we hold about you. Part 11 will tell you how to do this.

      c)       The right to have your personal data rectified if any of your personal data held by us is inaccurate or     

                incomplete. Please contact us using the details in Part 12 to find out more.

      d)      The right to be forgotten, i.e. the right to ask us  to delete or otherwise dispose of any of your personal data

                that we hold. Please contact us using the details in Part 12 to find out more.

      e)      The right to restrict (i.e. prevent) the processing of your personal data.

      f)       The right to object to us using your personal data for a particular purpose or purposes.

      g)      The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using

               your personal data, you are free to withdraw that consent at any time.

      h)     The right to data portability. This means that, if you have provided personal data to us directly, we are using it                   with your consent or for the performance of a contract, and that data is processed using automated means,

               you can ask us for a copy of that personal data to re-use with another service or business in many cases.

       i)      Rights relating to automated decision-making and profiling. We do not use your personal data in this way.


For more information about our use of your personal data or exercising your rights as outlined above, please                  contact us using the details provided in Part 12.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we  have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details provided in Part 12.


 5.   What Data Do You Collect and How?

       Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data           as set out below, using the methods also set out below. We do not collect any ‘special category’ or 

       ‘sensitive’ personal data any personal data relating to children or data relating to criminal convictions and/or     



        We collect the following types of data:  Identity information including your first name and family name; contact                information which may include your e-mail address, postal address or telephone number; communication data;              customer data and payment information which may include credit or debit card information and bank details. 


       We collect this information from information provided by you for example on our contact, sign-up, free information         or purchase forms.  We collect data from any communication you send to us through our website, e-mail, text,                 social  media or any other communication you send us.  We collect details relating to purchases of products and               services such as your name, billing address and contact details and we collect information you provide us in order           to  purchase one of our products or services. 


  6.  How Do You Use My Personal Data?

        Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following              list describes how we may use your personal data, and our lawful bases for doing so:


       What We Do:  We may register you on our site, supply you with products or services, manage your payments for               our  products and services, communicate with you  and supply you with information via e-mail that you have

       opted-in-to  (you may opt out at any time by clicking on the unsubscribe button.

       What Data We Use: your name, e-mail address, contact information, credit, debit and bank account details, Billing             address, postal address.

       Our Lawful Basis for using this information:  To enable us to provide you with information you have requested                 from us.  Supplying our  products or services to you.  To provide you with free information as requested or to                   enable you  to have access to our paid for products you have purchased.  To process your payment for products               you have purchased from us.  Communicating with you.  To correspond with you in relation to any of our                           products  and services you are engaged with.  To provide you with information relating to our existing products                and services  and  keeping you updated on new products and services.


With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by with information, news, and offers on our products or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.  We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 12.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.


  7.  How Long Will You Keep My Personal Data?

       We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the

       purposes of satisfying any legal, accounting or reporting requirements.   When deciding what the correct time is to

       keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use of

       disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

       For tax purposes the law requires us to keep basic information about our customers (including contact Identity,

       Financial and Transaction data) for six years after they stop being customers.


  8.  How and Where Do You Store or Transfer My Personal Data?


        We may store or transfer some or all of your personal data in countries that are not part of the European Economic

        Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as                 “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This           means that we will take additional steps in order to ensure that your personal data is treated just as safely and                 securely as it would be within the UK and under the Data Protection Legislation as follows:

      We share your data with external third parties, as detailed below in Part 9, that are based outside of the EEA. The              following safeguards are applied to such transfers:

     We will only transfer your personal data to third countries whose levels of data protection are deemed ‘adequate’ by       the European Commission. More information is available from the European Commission.

     Where we transfer your data to a third party based in the US, the data may be protected if they are part of the EU-US       Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More       information is available from the European Commission.

Please contact us using the details below in Part 12 for further information about the particular data protection mechanisms used by us when transferring your personal data to a third country.

The security of your personal data is essential to [ us, and to protect your data, we take a number of important measures, including the following:

  • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;

  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;


  9.  Do You Share My Personal Data?

       We will not share any of your personal data with any third parties for any purposes, subject to the following                       exception[s].

       If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party.         Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as         specified in this Privacy Policy.

      In some limited circumstances, we may be legally required to share certain personal data, which might include                  yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions            of a government authority.


If any of your personal data is shared with a third party, such as one of our service providers, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 8.


10. Can I Withhold Information?

       You may access certain areas of Our Site without providing any personal data at all. However, to use all features               and  functions available on Our Site you may be required to submit or allow for the collection of certain data.

11. How Can I Access My Personal Data?

      If you want to know what personal data we have about you, you can ask us for details of that personal data and for        a copy of it (where any such personal data is held). This is known as a “subject access request”.

      All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12.

      There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’        (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

       We will respond to your subject access request within 21 days and, in any case, not more than one month of                    receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that              time. In some cases, however, particularly if your request is more complex, more time may be required up to a                  maximum of three months from the date we receive your request. You will be kept fully informed of our progress.


12. How Do I Contact You?

      To contact us about anything to do with your personal data and data protection, including to make a subject access         request, please use the following details

       For the attention of Lynne-Marie Kelly

       Email address:

       Telephone number: +44(0)208 783 1924

       Postal Address: 12 Hallmark Trading Estate, Fourth Way, Wembley, Middlesex, HA9 0LB


13.  Changes to this Privacy Policy

        We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if            we change our business in a way that affects personal data protection.

        Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the                Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page                    regularly to keep up-to-date. This Privacy Policy was last updated on 07th July 2020

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